Refund policy

Returns & Refunds

If you've had a change of heart, we're more than happy to refund your order, but there are a few conditions to bear in mind:

1. Refund Policy Duration: Our refund policy lasts for 14 days from the date of your purchase. Within this timeframe, you must request a return via email at info@kahilibloom.com within 7 days of receiving your order.  We require an order confirmation as proof of purchase. If the return is authorised, return the items to us within the 14-day period.

2. Authorised Returns: Please ensure that any returns are carefully packaged in their original packaging to prevent damage during transit. It's important to note that a deduction of 15% will be applied to the returned product for packaging and personalisation.  We reserve the right to refuse returns that do not meet the above mentioned standards.

3. Time Limit: Unfortunately, if 14 days have passed since your purchase, we won’t be able to offer you a refund.

4. Shipping Costs: You are responsible for covering the shipping costs for returning your item and these costs are non-refundable.